Course Title: Stakeholder Management (Handle Enquiries and Requests)

Course Reference Number: CRS-Q-0037519-SEC

Funding Validity Period: 03 May 2012 – 01 Jul 2020

Mode of Training: Worksite Training

Course Synopsis

This module will equip learners with the essential knowledge and application skills required to
professionally handle various enquiries and requests and apply them to their workplace such as:

1. Preparing to handle client enquiries and requests.
2. Provide information and assistance.
3. Deal with complaints, emergencies and unexpected situations.
4. Deal with difficult / challenging customers and / or visitors.

Course Objective

Through this course, the learner will be equipped with apt knowledge on professional behaviour as well as addressing visitor’s enquiries and requests. The learners will be trained to provide information and assistance to relevant stakeholders. In addition, the learners will be equipped with essential skills and knowledge to deal with complaints, unexpected situations as well as difficult or challenging customers or visitors.

Course information

Training Hours based on SkillsConnect: 11

Duration: 2 days