Course Title: Role Model the Service Vision (Blended Learning)
Course Reference Number: CRS-Q-0034490-SVCF
Funding Validity Period: 01 Jan 2019 – 10 Apr 2021
Mode of Training: Classroom Training and Blended Learning available
Course Synopsis:
Upon completing this course, learners are expected to be able to:
- Understand the characteristics of a role model
- Demonstrate the characteristics of a role model that reflect the organization’s vision, mission and values
- Promote a customer-centric culture within the service environment to achieve service excellence
- Encourage team to deliver service in accordance with organization guidelines
- Monitor performance of self and team to ensure consistency with the organization’s guidelines through customer feedback
Course Objectives:
Through this course, learners will be equipped with the ability to demonstrate the characteristics of a role model and promoting a customer-centric culture within the team to achieve service excellence. It also includes encouraging a team in service delivery and monitoring the performance of the team and oneself.
Training Hours based on SkillsConnect: 16 hours
Course Training Duration: 2 days
Course Fee:
