Course Title: Provide Go-the-Extra-Mile Service

Course Reference Number: CRS-Q-0025204-SVCF

Course Reference Number for Blended Learning: CRS-Q-0033528-SVCF

Funding Validity Period: 01 Jan 2019 to 25 Feb 2020

Funding Validity Period for Blended Learning: 01 Jan 2019 to 10 Apr 2021

Mode of Training: Workplace Training and Blended Learning available

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Course Synopsis:

The unit will equip learners with essential knowledge and application skills in delivering go-the-extra-mile service and apply them to their workplace such as:

  1. Recognise the diverse range of customers and their needs and expectations.
  2. Demonstrate the qualities and characteristic of a service professional when delivering go-the-extra-mile service to exceed customers’ expectations.
  3. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines.
  4. Escalate feedback on areas of improvement to enhance the customer experience.

Course Objectives:

After successfully completing this unit, the learner will be equipped with knowledge and application skills such as the mind-set to go the extra mile in extending exceptional service. It involves demonstrating the qualities and characteristics of a service professional, producing a positive customer experience by offering a first class service and escalating areas of improvements that may enhance the customers’ experience.

Training Hours based on SkillsConnect: 9 hours

Training Hours based on SkillsConnect for Blended Learning: 9 hours

Course Training Duration: 1 day

Course Training Duration for Blended Learning: 2 days

Course Fee: