Course Title: Manage a Diverse Service Environment (Blended Learning)
Course Reference Number: CRS-Q-0031223-SVCF
Funding Validity Period: 01 Jan 2019 – 27 Sep 2019
Mode of Training: Classroom Training and Blended Learning available
Course Synopsis:
Upon completing this course, learners are expected to be able to:
- Promote an inclusive and supportive work environment which embraces a diverse work team
- Implement strategies to build team cohesion to achieve organisational service excellence
- Identify the methods to manage challenges and opportunities relating to diversity that have implications on service delivery
Course Objectives:
Through this course, learners will be equipped with knowledge and application skills to recognise the types of diversity markers and their implications at work, enhance the learner’s ability when handling team’s diversity and translating diversity challenges into opportunities to foster team cohesion.
Training Hours based on SkillsConnect: 16 hours
Course Training Duration: 2 day
Course Fee:
