Course Title: Engage in Service Innovation Initiatives
Course Reference Number: CRS-Q-0025385-SVCF
Course Reference Number for Blended Learning: CRS-Q-0025385-SVCF
Funding Validity Period: 01 Jan 2019 to 25 Feb 2020
Funding Validity Period for Blended Learning: 01 Jan 2019 to 06 Jul 2019
Mode of Training: Classroom Training and Blended Learning available
The unit will equip learners with essential knowledge and application skills in engaging in service innovation initiatives and apply them to the workplace in various ways like shown below:
- Recognise the importance of service innovation in the organisation.
- Generate potential service innovation ideas to transform the customer experience.
- Evaluate potential service innovation ideas according to organisational evaluation criteria.
- Present mock-up of service innovation ideas to stakeholders.
After successfully completing this unit, the learner will be equipped with knowledge and application skills in apprehending the importance of service innovation and the processes and opportunities that are available for the learner to generate ideas that contributes greatly to service innovation.
Training Hours based on SkillsConnect: 9 hours
Training Hours based on SkillsConnect for Blended Learning: 16 hours
Course Training Duration: 1 day
Course Training Duration for Blended Learning: 2 days