Course Title: Coach for Service Performance (Blended Learning)
Course Reference Number: CRS-Q-0031882-SVCF
Funding Validity Period: 01 Jan 2019 – 19 Mar 2020
Mode of Training: Classroom Training and Blended Learning available
Course Synopsis:
Upon completing this course, learners are expected to be able to:
- Understand the role and characteristics of a coach in coaching for service performance
- Create a coaching plan for individuals to react to service performance issues
- Display how to utilise coaching techniques on issues concerning service performance
- Monitor the progress of an individual for improvements in service performance
Course Objectives:
Through this course, learners will be equipped with the ability to demonstrate the characteristics of a role model and promoting a customer-centric culture within the team to achieve service excellence. It also includes encouraging a team in service delivery and monitoring the performance of the team and oneself.
Training Hours based on SkillsConnect: 16 hours
Course Training Duration: 2 days
Course Fee:
