Course Title: Coach for Service Performance (Blended Learning)

Course Reference Number: CRS-Q-0031882-SVCF

Funding Validity Period: 01 Jan 2019 – 19 Mar 2020

Mode of Training: Classroom Training and Blended Learning available

Course Synopsis:

Upon completing this course, learners are expected to be able to:

  1. Understand the role and characteristics of a coach in coaching for service performance
  2. Create a coaching plan for individuals to react to service performance issues
  3. Display how to utilise coaching techniques on issues concerning service performance
  4. Monitor the progress of an individual for improvements in service performance

Course Objectives:

Through this course, learners will be equipped with the ability to demonstrate the characteristics of a role model and promoting a customer-centric culture within the team to achieve service excellence. It also includes encouraging a team in service delivery and monitoring the performance of the team and oneself.

Training Hours based on SkillsConnect: 16 hours

Course Training Duration: 2 days

Course Fee: