Course Title: Coach for Service Performance (Blended Learning)
Course Reference Number: CRS-Q-0031882-SVCF
Funding Validity Period: 01 Jan 2019 – 19 Mar 2020
Mode of Training: Classroom Training and Blended Learning available
Course Title: Coach for Service Performance (Blended Learning)
Course Reference Number: CRS-Q-0031882-SVCF
Funding Validity Period: 01 Jan 2019 – 19 Mar 2020
Mode of Training: Classroom Training and Blended Learning available
Course Synopsis:
Upon completing this course, learners are expected to be able to:
Course Objectives:
Through this course, learners will be equipped with the ability to demonstrate the characteristics of a role model and promoting a customer-centric culture within the team to achieve service excellence. It also includes encouraging a team in service delivery and monitoring the performance of the team and oneself.
Training Hours based on SkillsConnect: 16 hours
Course Training Duration: 2 days
Course Fee: