Conflict Resolution Management (Manage and Resolve Conflict in Security Environment)

Course Title: Conflict Resolution Management (Manage and Resolve Conflict in Security Environment)

Course Reference Number: TGS-2023020527

Funding Validity Period: 02 May 2023 – 01 May 2025

Mode of Training:  Classroom

Course Introduction

To date, the Security ITM has seen significant progress in all strategic areas such as better wages and welfare, as well as upskilling and career advancement opportunities for security officers, such as the Progressive Wage Model and enhanced protections against abuse and harassment through the Private Security Industry Act. The continued push for technology adoption and more optimised processes must be supported by a competent workforce. Therefore, a third pillar of the Security ITM 2025 is dedicated to charting the skillsets that the security workforce will need to adopt. Conflict Resolution Management (Manage and Resolve Conflict in Security Environment) is one of the mandatory training requirements under the Progressive Wage Model (PWM) for Chief Security Officer.

Conflict Resolution Management (Manage and Resolve Conflict in Security Environment) is designed to equip the security officers with the knowledge and skills to effectively manage and resolve conflict in security environment and transfer the learning acquired to their workplace, which includes:

LU1: Conflict Issues

LU2: Negotiate Resolution

LU3: Resolve Conflict Issues

Course Objective

After successfully completing the course, learners will be equipped with skills and knowledge to manage and resolve conflict in the security environment effectively and professionally. The learners will be trained to manage and resolve conflict according to the organisational standards in Singapore. This course also provides learners who wish to gain more competencies in the provision of security services and pursue a new and thriving career in the private security industry in Singapore.

Course information

Training Hours based on MySkillsFuture: 15 hrs

Assessment Hours: 1.5 Hours

Duration: 2 days