Course Title: Contribute to Customer Service over Various Platforms

Course Reference Number: CRS-Q-0025242-SVCF

Course Reference Number for Blended Learning: CRS-Q-0033529-SVCF

Funding Validity Period: 01 Jan 2019 to 25 Feb 2020

Funding Validity Period for Blended Learning: 01 Jan 2019 to 10 Apr 2021

Mode of Training: Classroom Training and Blended Learning available

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Course Synopsis:

The unit will equip learners with essential knowledge and application skills in contributing to customer service over various platforms and apply them to their workplace such as:

  1. Leverage on organisational resources when engaging with customers over various platforms.
  2. Portray professional etiquettes when responding to customers over various platforms in accordance with organisational guidelines.
  3. Escalate feedbacks received over various platforms in accordance with the organisation’s guidelines

Course Objectives:

After successfully completing this unit, the learner will be equipped with knowledge and application skills to optimise the available organisational resources when interacting with customers or stakeholders over different platforms. It also includes projecting a professional etiquette and escalating feedbacks received over the various platforms.

Training Hours based on SkillsConnect: 8 hours

Training Hours based on SkillsConnect for Blended Learning: 8 hours

Course Training Duration: 1 day

Course Training Duration for Blended Learning: 2 days

Course Fee: