The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra-mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.
The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.
The training programme can be customised to suit organisational needs. Blended learning and classroom training available.