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Handle Enquiries and Requests

Course Title: Handle Enquiries and Requests Course Reference Number: CRS-Q-0024293-SE Funding Validity Period: 01 Jan 2019 – 31 Oct 2019...

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Business Continuity Plan in the Aftermath of an Explosion

When detonated in strategic, crowded or confined spaces, explosive devices are especially destructive. For example, the recent suicide truck bomb...

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Manage a Diverse Service Environment (Blended Learning)

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Coach for Service Performance

Coach for Service Performance (Blended Learning)

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Establish Relationships for Customer Confidence (Blended Learning)

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MOSE

Manage Operations for Service Excellence (Blended Learning)

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RMSV

Role Model the Service Vision (Blended Learning)

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Bomb Threat Table-Top Exercise

Incidents in the region such as the recent coordinated bombings in Hua Hin and Phuket shows that terrorism can happen...

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Emergency Plan Against Gun Attack

Even though Singapore has one of the toughest firearms control in the world as well as one of the lowest...

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Emergency Plan Against Knife Attack

This workshop will focus on the emergency plan that an organisation should have to prevent a knife attack. As we...

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Security Plan Activation Against Surveillance

Many a time, people think of surveillance as something related to a high profile criminal or terrorist act. This is...

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Security Consulting

“It is no longer a question of whether an attack will take place, but really, when is an attack going...

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Contribute to Customer Service over Various Platforms

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Demonstrate the Service Vision

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Engage in Service Innovation Initiatives

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Implement Operations for Service Excellence

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Project a Positive & Professional Image

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Provide Go-The-Extra-Mile Service

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Respond to Service Challenges

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Work in a Diverse Service Environment

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Implement Incident Management Process

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Respond to Fire Incident in Workplace

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Respond to Fire & Hazmat Emergency

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Respond to Fire Emergency in Buildings

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Handle Security Incidents and Services

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Guard and Patrol (Provide Guard and Patrol Services)

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WSQ in Deterrence (Perform Security Duties at Protected Areas and Protected Places)

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Threat Observation (Recognise Terrorist Threats)

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Security Operation Compliance (Perform Supervisory Duties within Legal Framework)

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Capability Development (Induct Security Personnel)

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Deterrence (Manage Disorderly Conduct & Threatening Behavior)

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Access Control Management (Operate Basic Security Equipment)

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Security Screening Management (Conduct Security Screening of Person and Bag)

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Crowd and Traffic Control Management (Conduct Crowd and Traffic Control)

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Security Operation Compliance (Perform Security Operations within Legal Framework)

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Stakeholder Management (Handle Enquiries and Requests)

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GUARD HOUSE

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TRANSPORT SECURITY

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PROTECTION OF OBJECTS

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PRIVATE SECURITY

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DEFENSE TRAINING

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DATA PROTECTION

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