Q: Are your courses only for Singapore Citizens and Permanent Residents?
A: We welcome all nationalities. However, Government subsidies are only applicable for Singapore Citizens and Permanent Residents.
Q: When is the latest that I have to register for a course?
We can only hold the reservation for 5 working days. The reservation will expire after 5 working days. Candidate will have to complete the registration within the given 5 working days.
Q: What information is required for course registration?
A: All candidates who wish to register for courses at LEACOV will be asked to:
- Fill up particulars, indicate preferred course schedule and sign LEACOV self- kiosk registration form.
- NRIC to upload in the self-kiosk registration form.
- Submit WTS/WIS/Payslip (If applicable).
Q: How can I pay for the course fee?
A: Candidates can pay in Cash, NETS, Credit Card or use their SkillsFuture Credit or PSEA to pay for the course fee
HOW TO USE PSEA TO PAY FOR THE COURSE FEE:
Q: Can I postpone/cancel the class that I have registered for?
Candidates who request for postponement of their course schedule must inform Leacov Singapore via email/SMS/Whatsapp/phone call one week before their scheduled course date. There will be no refund of course fee if candidates decided to cancel the course sign-up.
Q: What happen if I miss the class?
A: If a candidate fell sick and failed to attend the class schedule or scheduled assessment, candidate must inform Leacov Singapore immediately and furnish a copy of medical certificate to facilitate the rebooking of class schedule. Failure to submit medical certificate for scheduled assessment, will have to pay the necessary administrative fee pegged to the assessment fee charged by POLWEL.
Q: What is the refund policy?
A: There will be no refund of course fee for candidate who withdrew or dropped out of the class. When a course schedule is cancelled by Leacov Singapore due to unforeseen circumstances, candidate may obtain full refund of all fees paid.
Q: Is the class confirmed upon registration?
A: Leacov Singapore reserved the right to re-schedule or class any class. Under such circumstances, a notification will be sent to all registered candidates via email or SMS.
Q: When can I receive my Statement of Attainment after completing and passing the course?
A: You can download your Statement of Attainment (SOA) from www.skillsconnect.gov.sg. Log in using your Singpass. Click on the “View Achievement” and all your completed courses/training will be shown. There will be a downloadable file for your Statement of Attainment. You can view and download your SOA approximately 2 weeks from your Assessment Date.
Q: How do I receive my certificate for full qualification?
A:For a learner to obtain his/her certificate for full qualification, he/she has to submit copies of all the WSQ Statements of Achievement (SOAs) which will be attached to a request form. This request form together with the attachments will be submitted to SSG for their processing. Once SSG has completed their internal processes, the Certificate will be issued and sent to Leacov for collection by the learner. For your information, it is the Approved Training Organisation (ATO) where the student last attended training and/or assessment and obtained his last WSQ SOA which qualifies him for the training provider to forward the request form to SSG.
Q: What if I cannot pass the assessment?
A: LEACOV SINGAPORE’s trainers will assess and advise the candidates whether they are well prepared and capable of taking the assessment. Our trainers may arrange for another schedule for the assessment for those who are assessed to be “Not Yet Eligible”.
You may re-sit for an assessment without having to go through the course again. There will be a re-assessment fee payable. LEACOV SINGAPORE will arrange for a re-assessment after the payment.
LEACOV SINGAPORE allows the candidate to sit in the class again for revision before taking re-assessment without charging for any course fee.